Return policy

Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • If an item has a SRWATCH security tag or brand tag attached, it must be returned with the tag in its original position.

  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

  • We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

    Your returned item must arrive at the SRWATCH partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant SRWATCH partner’s location within 14 days.

  • Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way.